Refund Policy

At ZepBro, we strive to provide our customers with the best service and ensure satisfaction with every order. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below:

1. General Refund Guidelines

  • Refunds are issued based on the nature of the service and the circumstances of the request.
  • All refund requests must be submitted within the eligible refund period for each service category.
  • Refunds, once approved, will be processed through the original payment method within 7-10 business days.

2. Refund Eligibility by Service Category

Food Delivery

  • Refunds will be provided if an order is canceled before the restaurant starts preparing the food.
  • If the order is incorrect, missing items, or delivered in unsatisfactory condition, a partial or full refund may be issued after review.
  • Refund requests due to personal preference (taste, portion size, etc.) will not be entertained.

Grocery & Supermarket

  • Refunds are eligible for damaged, expired, or incorrect items upon verification.
  • Perishable items cannot be refunded once delivered unless they are damaged or spoiled upon arrival.
  • Refunds for non-perishable items may be requested within 24 hours of delivery, subject to approval.

Parcel Delivery

  • If a parcel is not picked up or delivered due to a service failure on our part, a full refund will be issued.
  • Refunds are not applicable for delays due to unforeseen circumstances like weather, traffic, or recipient unavailability.

E-commerce

  • Refunds are allowed for defective or incorrect items upon verification.
  • Refunds will not be issued for change-of-mind returns.
  • Customers must request a refund within 7 days of delivery and return the product in its original condition.

Pharmacy

  • Refunds are only allowed for incorrect or damaged items; prescription medicines are non-refundable once delivered.
  • Refund requests must be submitted within 24 hours of delivery.

3. Refund Process

  • To request a refund, contact our customer support team with your order details and reason for the refund.
  • Our team will investigate and provide a resolution within 3-5 business days.
  • Refunds, if approved, will be credited to your original payment method.

4. Contact Us

If you have any questions or need assistance with a refund, please contact our customer support team at support@zepbro.com.

Thank you for choosing ZepBro. We appreciate your trust in our services!